{"id":2823,"date":"2026-05-02T15:26:32","date_gmt":"2026-05-02T15:26:32","guid":{"rendered":"https:\/\/grouponaturel.com\/?page_id=2823"},"modified":"2026-05-03T00:34:18","modified_gmt":"2026-05-03T00:34:18","slug":"politique-de-retour-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/grouponaturel.com\/en\/politique-de-retour-et-de-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2823\" class=\"elementor elementor-2823\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ad7678 e-flex e-con-boxed e-con e-parent\" data-id=\"6ad7678\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0f376c6 e-flex e-con-boxed e-con e-child\" data-id=\"0f376c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee6b2f4 elementor-widget elementor-widget-heading\" data-id=\"ee6b2f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">GROUPE O\u2019NATUREL<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58c8c9c elementor-widget elementor-widget-heading\" data-id=\"58c8c9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u26a0\ufe0f Politique de retour et de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-48d4d98 elementor-widget elementor-widget-text-editor\" data-id=\"48d4d98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Politique de retour et de remboursement concernant le site grouponaturel.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b89298 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8b89298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d0a99c e-con-full e-flex e-con e-parent\" data-id=\"6d0a99c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9ebdccb e-flex e-con-boxed e-con e-child\" data-id=\"9ebdccb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21317e7 e-con-full e-flex e-con e-child\" data-id=\"21317e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17ed71c elementor-widget elementor-widget-heading\" data-id=\"17ed71c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">1. Principe g\u00e9n\u00e9ral<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bb61a8 elementor-widget elementor-widget-text-editor\" data-id=\"6bb61a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chez GROUPE O\u2019NATUREL, nous accordons une importance particuli\u00e8re \u00e0 la qualit\u00e9 et \u00e0 l\u2019hygi\u00e8ne de nos produits.<\/p><p>En raison de la nature des produits (bien-\u00eatre, consommation, usage personnel), <strong>toutes les ventes sont consid\u00e9r\u00e9es comme fermes et d\u00e9finitives apr\u00e8s livraison<\/strong>, sauf conditions strictes d\u00e9finies ci-dessous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518b34a elementor-widget elementor-widget-heading\" data-id=\"518b34a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">2. Conditions d\u2019\u00e9ligibilit\u00e9 au remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d364bf elementor-widget elementor-widget-text-editor\" data-id=\"0d364bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un remboursement peut \u00eatre accord\u00e9 <strong>uniquement dans le cas suivant :<\/strong><\/p><p>\u2714 Le produit est retourn\u00e9<br \/>\u2714 Le produit est <strong>dans son emballage d\u2019origine<\/strong><br \/>\u2714 Le produit est <strong>totalement intact<\/strong><br \/>\u2714 Le produit est <strong>non ouvert<\/strong><br \/>\u2714 Le produit est <strong>non utilis\u00e9<\/strong><br \/>\u2714 Le produit est retourn\u00e9 <strong>dans le m\u00eame \u00e9tat qu\u2019\u00e0 la livraison<\/strong><\/p><p>\u26a0\ufe0f Toute ouverture, alt\u00e9ration, utilisation ou d\u00e9t\u00e9rioration du produit rend automatiquement le remboursement impossible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd3716c elementor-widget elementor-widget-heading\" data-id=\"cd3716c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">3. D\u00e9lai de retour<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-975ef16 elementor-widget elementor-widget-text-editor\" data-id=\"975ef16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le client dispose d\u2019un d\u00e9lai maximum de :<\/p><p><strong>48 heures apr\u00e8s r\u00e9ception du produit<\/strong><\/p><p>pour signaler un retour.<\/p><p>Pass\u00e9 ce d\u00e9lai, aucun retour ne sera accept\u00e9.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-654e688 elementor-widget elementor-widget-heading\" data-id=\"654e688\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">4. Proc\u00e9dure de retour<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb95039 elementor-widget elementor-widget-text-editor\" data-id=\"cb95039\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour effectuer un retour, le client doit :<\/p><ol><li>Contacter le service client via WhatsApp<\/li><li>Fournir :<ul><li>Nom<\/li><li>Produit concern\u00e9<\/li><li>Motif du retour<\/li><li>Photos du produit intact<\/li><\/ul><\/li><li>Attendre validation du service client avant tout envoi<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c6e3fe elementor-widget elementor-widget-heading\" data-id=\"3c6e3fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">5. Frais de retour<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f44e48e elementor-widget elementor-widget-text-editor\" data-id=\"f44e48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les frais de retour sont :<\/p><p>\u27a1\ufe0f \u00c0 la charge du client<\/p><p>Sauf en cas d\u2019erreur imputable \u00e0 GROUPE O\u2019NATUREL (produit incorrect ou d\u00e9faut av\u00e9r\u00e9).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9941ecf elementor-widget elementor-widget-heading\" data-id=\"9941ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">6. Validation du remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67f8c0f elementor-widget elementor-widget-text-editor\" data-id=\"67f8c0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le remboursement sera effectu\u00e9 uniquement :<\/p><p>\u2714 Apr\u00e8s r\u00e9ception et v\u00e9rification du produit<br \/>\u2714 Si le produit respecte toutes les conditions d\u2019int\u00e9grit\u00e9<\/p><p>Si le produit ne respecte pas les conditions :<\/p><p>\u274c Aucun remboursement ne sera effectu\u00e9<br \/>\u274c Le produit pourra \u00eatre renvoy\u00e9 au client \u00e0 ses frais<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-104fd47 elementor-widget elementor-widget-heading\" data-id=\"104fd47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">7. Mode de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d00dfd elementor-widget elementor-widget-text-editor\" data-id=\"4d00dfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le remboursement sera effectu\u00e9 via :<\/p><ul><li>Mobile Money<\/li><li>Ou tout autre moyen convenu avec le client<\/li><\/ul><p>D\u00e9lai : <strong>48h \u00e0 72h apr\u00e8s validation<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc5c16c elementor-widget elementor-widget-heading\" data-id=\"fc5c16c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">8. Cas de refus automatique<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3867d96 elementor-widget elementor-widget-text-editor\" data-id=\"3867d96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Aucun remboursement ne sera accord\u00e9 dans les cas suivants :<\/p><p>\u274c Produit ouvert<br \/>\u274c Produit utilis\u00e9<br \/>\u274c Produit endommag\u00e9 apr\u00e8s livraison<br \/>\u274c Changement d\u2019avis du client<br \/>\u274c Attentes non satisfaites (r\u00e9sultats personnels)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab2a081 elementor-widget elementor-widget-heading\" data-id=\"ab2a081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">9. Produits d\u00e9fectueux ou erreur de livraison<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0e161a elementor-widget elementor-widget-text-editor\" data-id=\"c0e161a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans les cas suivants :<\/p><p>\u2714 Produit re\u00e7u incorrect<br \/>\u2714 Produit endommag\u00e9 \u00e0 la livraison<\/p><p>GROUPE O\u2019NATUREL s\u2019engage \u00e0 :<\/p><ul><li>Remplacer le produit<\/li><li>Ou proposer un remboursement apr\u00e8s v\u00e9rification<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b127221 elementor-widget elementor-widget-heading\" data-id=\"b127221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">10. Acceptation des conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0556585 elementor-widget elementor-widget-text-editor\" data-id=\"0556585\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Toute commande implique l\u2019acceptation compl\u00e8te de cette politique.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>GROUPE O\u2019NATUREL \u26a0\ufe0f Politique de retour et de remboursement Politique de retour et de remboursement concernant le site grouponaturel.com 1. Principe g\u00e9n\u00e9ral Chez GROUPE O\u2019NATUREL, nous accordons une importance particuli\u00e8re \u00e0 la qualit\u00e9 et \u00e0 l\u2019hygi\u00e8ne de nos produits. En raison de la nature des produits (bien-\u00eatre, consommation, usage personnel), toutes les ventes sont consid\u00e9r\u00e9es [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-2823","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6},"vertical_spacing_source":"custom","content_area_spacing":"none"},"aioseo_notices":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_archive_thumbnail":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Jason Gnahoua","author_link":"https:\/\/grouponaturel.com\/en\/author\/soluofficielgmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"GROUPE O\u2019NATUREL \u26a0\ufe0f Politique de retour et de remboursement Politique de retour et de remboursement concernant le site grouponaturel.com 1. Principe g\u00e9n\u00e9ral Chez GROUPE O\u2019NATUREL, nous accordons une importance particuli\u00e8re \u00e0 la qualit\u00e9 et \u00e0 l\u2019hygi\u00e8ne de nos produits. En raison de la nature des produits (bien-\u00eatre, consommation, usage personnel), toutes les ventes sont consid\u00e9r\u00e9es&hellip;","_links":{"self":[{"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/pages\/2823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/comments?post=2823"}],"version-history":[{"count":7,"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/pages\/2823\/revisions"}],"predecessor-version":[{"id":2885,"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/pages\/2823\/revisions\/2885"}],"wp:attachment":[{"href":"https:\/\/grouponaturel.com\/en\/wp-json\/wp\/v2\/media?parent=2823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}